For school sites who are interested in learning how to run a digital help desk, here is a hot tip:
Go to the MyTechDesk site and email them about wanting a tutorial for yor MOUSE Squad site.
They will get back to you and set up an online demonstration with you logging on to a site that they will email to you.
Over the phone and with a PC, the IT person at MyTechDesk will show you her screen and help you navigate the
online digital helpdesk through Citrix. My students had a chance to see first hand, how digital conferences can he held
and how online demonstrations can be held over the internet.
